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At Mackenzie Training Online (www.mackenzietraining.online), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our training platform.

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1. Information We Collect

When you use our website and training programs, we may collect:

  • Personal details such as your name, email address, phone number, and job role.

  • Training data such as course progress, quiz results, and certificates of completion.

  • Technical information such as IP address, browser type, and how you use our website.

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2. How We Use Your Information

We use your information to:

  • Provide access to training courses and track your progress.

  • Issue certificates or confirmations of course completion.

  • Communicate with you about your training, updates, or support.

  • Improve our website and training materials.

  • Comply with legal and regulatory obligations.

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3. Sharing Your Information

  • We do not sell or share your personal data with third parties for marketing.

  • We may share information with:

    • Employers or managers (to confirm course completion).

    • Service providers (such as hosting or IT support) who help us run the site.

    • Authorities, if required by law.

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4. How We Keep Your Information Safe

  • Data is stored securely on trusted servers.

  • Access is restricted to authorised staff only.

  • We take steps to prevent loss, misuse, or unauthorised access to your personal data.

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5. How Long We Keep Information

We only keep your personal data for as long as necessary:

  • Training records are kept while you are an active learner and may be retained for compliance or reporting purposes.

  • When no longer needed, data is securely deleted.

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6. Your Rights

Under GDPR, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of incorrect or outdated information.

  • Request deletion of your personal data (where legally possible).

  • Restrict or object to certain types of processing.

  • Request a copy of your data in a portable format.

To exercise these rights, please contact us using the details below.

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7. Cookies

Our website may use cookies to improve user experience, track course progress, and analyse site usage. You can control cookies through your browser settings.

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8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us

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